ARM – Cambridge, UK
Problem: Applications developers working on mobile phones, tablets, satnavs and settop boxes did not have access to tools and resources for writing high-quality software on ARM devices which were previously only availalble to tier 1 OEM partners
Solution: Worked with partner ecosystem to create web portal providing debuggers, open source IDE plug-ins, sample code, and profiling tools for applications developers to use at no charge. The creation of the website included user interviews, user personas, specifications, wireframes, vendor management, cross-divisional collaboration, international product launch, teaching technical seminars, press and analyst briefings
Problem: Adoption of developer tools were suffering due to users not using the software correctly
Solution: Performed usage studies at customer sights to identify where the users were having problems, then worked with engineering team to improve UI based on usage studies. Developed UX style guide for all developer tools to ensure a consistent user experience across all products
Problem: Third-party software developers working on products for running on ARM-based devices were only able to optimize software based on a few milliseconds of runtime without instrumenting the hardware or annotating the software
Solution: Using competitive analysis and market analysis, developed product requirements for a long-duration, non-intrusive profiling tool. This required politicking and collaborating with other divisions to make changes to ICE and trace debugging hardware. Wrote and delivered technical seminars, performed product launches around the world, performed extensive press and analyst briefings, wrote a white paper translated into many languages, and continued growing roadmap and customer base for the groundbreaking product
Global Graphics – Cambridge, UK
Problem: Company was losing money year on year, deliveries were not to customer expectations, and development efforts were reactionary and unplanned
Solution: Mentored product management through managing customer expectations, writing product requirements docs (PRDs), creating business cases for new products, and adopting the Agile Scrum development methodologies. Created short and long-term roadmaps, created more productive engineering, QA, and product teams, ensured engineers received the training and tools and direction for efficient product development, and investigated future technology trends for long-term product relevancy
RSD – Switzerland
Problem: Product deliveries were not to schedule and a more holistic quality effort was desired
Solution: Performed an audit of the entire product development lifecycle. Created a series of recommendations for improving communication and collaboration among the teams, managing roadmaps and customer expectations, reviewing technology choices for improving growth potential
Disney Channel – Los Angeles
Problem: Chyrons for display on live television were taking a long time to be created and go through multiple approval processes by corporate standards and practices approval, often resulting in the shows airing without the desired chyrons
Solution: Worked with the teams that managed the chyrons and the legal teams in charge of standards and practices to develop a flowchart of the approval processes. Wrote up requirements for a workflow automation tool with approval processes implemented making the entire process take a fraction of the time. Performed quality assurance on the project as it was being developed and performed the final documentation and training of the teams.
Sony Pictures – Los Angeles
Problem: Consumers were rapidly moving to digital media consumption, but there was no way to make movie rentals available in a secure manner
Solution: Headed up quality assurance and oversaw engineering efforts for what became Movielink, the first online movie rental website. Backed by five big movie studios with strict contractual requirements, worked with the architect and cloud vendors to ensure security, digital rights management (DRM), user authentication, large file serving using edge-cache servers, and overall user experience were all addressed to the studios’ satisfaction
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